App within health sector – App A

01 Project

I was asked to design user journey for a brand new app for people with intimate heath care. This project differs from A in way that it was concerned a different challenge that some people are facing. It was a separate project with a dedicated team for the project. My work for this project is under NDA. This shows only main details about the project and my learnings.

02 My role

UX lead: User Experience consultant with responsibility for the development of digital user experience

03 Challenge

The project began just before covid-19 hit the world. Suddenly, everyone, including myself had to figure out and adapt to new ways of working and collaborating. Working entirely at home while at the same time taking care of the family and schooling kids at home called for some serious time management.

The context of the app (health sector) was new for me. I am driven by knowledge and new experiences, so this rewording, but also challenging. Talking to potential customers about their experiences and gathering their input on prototype called for new methods and in general new approaches to testing.

04 Process
  • Understanding the context and challenges

  • Iterative design process (design, test, learn and improve)

05 Outcome

Me design deliveries for this project were a high-fidelity wireframe in Figma and user flow in Overflow.

06 Learnings

This entire period that I spent on his project was learning: learning to deal with covid-19 challenges, learning to perform interviews with potential customers within health sector, learning to deal with a complex project setup.

On top of that I got confidence in standing in front and taking responsibility when the ship starts drowning. I also learned the importance of dedicated team.